Traditional Buying
to Online Buying: A Study of the Paradigm Shift in Consumer Buying Behavior
Ambarish
Ghosh1, Dr Aparna Ghosh2
1Asst. Prof., Disha
College of Management Studies, Raipur.
2Asst.
Prof., St. Thomas College, Bhilai., (C.G).
*Corresponding Author E-mail: ambarish1213@gmail.com,
aparna.raipur@gmail.com
ABSTRACT:
In the last few decades internet has
revolutionized the lives of millions of users of Chhattisgarh with its immense
applications. With the growing productivity and economic growth online shopping
has increased drastically. The world of electronic commerce, enables consumers
to shop at online stores and pay for their purchases being at home. By just
clicking a mouse, shoppers can buy any product online from household items to
home loans. Consumers expect merchants not only make their products available
on the Web, but also to make payments a simple and secure process. Online
shopping is beneficial for both customer as well as the seller. With the fast
growing technology online shopping is emerging in India at a very faster rate.
The new report by The Boston Consulting Group (BCG), states that the number of
internet users in the country is expected to nearly triple from 125 million in
2011 to 330 million by 2016 in India. This paper is a study on the reason
describing the attraction of the people towards online shopping and various
factors affecting it. The purpose of the research was to study the consumer
behavior in online shopping of electronics especially in Chhattisgarh. The main
research question in paper is how consumers behave while shopping online.
Primary data was collected through the emails from personal contacts of
Chhattisgarh.
KEYWORDS: Banner ads, Pop-ups, Search advertising.
This may not sound true over here, but it is a part and -parcel of
the game involved in online shopping. It is estimated that about a fifth of the
buy orders get returned for the goods bought online. As such, most of the
online sales are carried out on the condition of If not satisfied with the
product, full money to be returned’. Another factor is that most buyers pay on
delivery which also keeps their options to return good open, if they do not
like a particular product.
PROMOTION OF ONLINE SHOPPING
Banner Ads. :
One of the most widely used forms of advertising online is that of
the banner ads The ad is placed on a website, and usually highlights its. lf
with different colors, size and motion. It can be a punch line, a question or
even a video. In the beginning the banner was a non-moving square with a text
and/or picture, but today it is often a video that starts with a mouse
over. Therefore the banner ad can be compared
to an outdoor communication form that developed with the Internet.
Consumer Online Shopping Attitudes and Behavior
Model of Consumers Online Shopping
Behavior
Pop-ups :
The pop-up is defined by a new page (of your current browser)
opens on top of the one you are currently visiting. There are several
variations of the pop-up: The pop-under, opening a website under the one
currently being visited. Pop-ups can be designed to appear when a website is
loading, after a period of time is spend on a website, or upon leaving the
site/closing the window. Pop-ups can appear as small windows covering a portion
of the host website, it can therefore be less intrusive, e.g. when not covering
a vital text or similar. The popup has been perceived as very
annoying, and has often been compared to that of advertising breaks on TV.
Several pop-up killers have been introduced online, and lately Microsoft has
included such a killer in their very popular Internet Explorer program. Pop-up
advertising is discarded by most users. Several other bigger software producers
have included pop-up killer software in their programs, and major advertisers
have disregarded the option of pop-up advertising.
Search advertising:
Google has developed the option of search advertising. Without
bringing to much detail, the concept is that any given word typed into a search
engine, can be bought. This way, the results shown is at one hand the result of
the search concept, but a new list of advertising is available. Here the buyer
of the word, get advertising space. The more popular the word is, the more
expensive it is to buy. Another feature is that you can buy per click. One
thing is to have your site/product shown in a search, it also has to be clicked
on to be truly effective.
Email/ Newsletters:
Email is a very simple way of reaching the customers. It has
however been misused, and most users of the Internet are very familiar with the
concept of Spam. Less serious companies and advertisers buy email addresses by
the hundreds and send out ads. Many websites that ask for details on the
visitor, and thus require an email address, and often ask to be allowed to send
out regular newsletters. These newsletters are a good way to keep visitors
returning to the site.
OBJECTIVES OF RESEARCH
i. To study the role of internet marketing in
Chhattisgarh scenario.
ii To study the recent
buying behavior of customer through online marketing.
iii. To identify various reasons and schemes that affecting the
growth of on marketing.
iv. To study the opinions of consumer.
RESEARCH
METHODOLOGY:
The Research methodology applied in the present study is
quantitative as well as descriptive in nature. To study the influence of the
use of internet and thereby the impact of Internet Marketing in overall market
scenario it was decided to record opinions on various aspects related to the
growth to Internet Marketing. The survey carried out was based on
questionnaires that prepared for the customer. For carrying out the survey Non
Probability sampling method was used and hence purposive sampling size of 90
consumers was decided. The consumers from various major cities of Chhattisgarh
were contacted through email modes. All the respondents were thus
contacted and inputs were gathered. The responses received were further analyzed.
DATA ANALYSIS
Analysis was based on primary data collected by Email &
telephonic conversation with the respondent on 7 point Likert
scale system. For each question the multiple choice answers were given so that
the respondents can record their opinion. Thus each choice of answer was
assigned points from 1 to 7 wherein point 1 corresponds to Strongly Disagree
and point 7 corresponds to Strongly Agree.
Table: I
|
Respondent |
Gender |
% of respondents |
|
Male |
56 |
62 |
|
Female |
34 |
38 |
Table
II Occupational Category of Consumer
Respondents
|
Respondent |
No of respondent |
% of respondents |
|
Student |
22 |
24 |
|
Housewife
|
4 |
0.4 |
|
Service |
55 |
65 |
|
Self
employed |
5 |
0.6 |
It has been analyzed that
mostly, the online purchasing is done by
the person who are in job or students who are computer savvy, so in my primary
data also I have 65% of service class and 24% are students.
Table III
Internet Awareness For The Growth Of Internet Marketing
|
Respondent opinion |
No of respondent |
% of respondents |
|
Strongly
agree |
59 |
65 |
|
Agree |
24 |
27 |
|
Agree
to some extent |
7 |
8 |
It has been observed from the above table that internet awareness is very much
necessary for the growth of Internet marketing, 65 % strongly agree and 27 %
agree with it
Table IV Use of Internet in Marketing
|
Respondent opinion |
No of
respondent |
% of respondents |
|
Strongly
agree |
70 |
77 |
|
Agree |
16 |
18 |
|
Agree
to some extent |
04 |
05 |
During present study the basic question in mind was whether the
use of Internet Marketing is for certain product/service or the use of Internet
Marketing is made irrespective of product / services. In this context most of
all the respondents feel that the use of Internet is increasing for getting the
information of the product or for purchasing purpose.
Table V
Reliability of Traditional Marketing over Internet Marketing
|
Respondent opinion |
No of respondent |
% of respondents |
|
Strongly
agree |
47 |
52 |
|
Agree |
20 |
22 |
|
Agree
to some extent |
9 |
10 |
|
Undecided
|
14 |
16 |
The long term practice of Traditional Marketing involves one
system wherein the consumer actual view the product in person. Hence unless the
consumers see the product they don‟t
believe. However Internet Market is a new approaches wherein purchasing of a
product is with reference to the information about that product gathered from
medium of internet
Table VI Impact of Internet Marketing on
Traditional Marketing
|
Respondent opinion |
No of respondent |
% of respondents |
|
Strongly
agree |
41 |
46 |
|
Agree |
18 |
20 |
|
Agree
to some extent |
9 |
10 |
|
Undecided
|
22 |
24 |
The opinion regarding the onset of new trend of internet
Marketing, 477% consumer respondents
Strongly Agree that Internet Marketing has created an impact in the present
market field and it will soon take over the Traditional Marketing. Impact on
Traditional Marketing was taken into account. The table also shows that nearly
20% of the respondents do not agree the comparison between Traditional
Marketing and Internet Marketing and hence they Disagree with the view that
Internet Marketing will take over the Traditional Market.
Table VII Reasons of Increase in Internet Marketing
|
Reasons for Growth of Internet
Marketing |
No of res. |
% of res. |
|
Internet & mobile Users are Growing |
28 |
31 |
|
High advertising and promotion |
09 |
10 |
|
Increasing Trend of personalize marketing way |
19 |
21 |
|
Traditional Marketing Cost are increasing |
07 |
08 |
|
Ease of Tracking success of failure |
05 |
05 |
|
Easy accessibility from any part of the world |
22 |
25 |
Table VIII Friendliness of
Internet Marketing
|
Respondent opinion |
No of respondent |
% of respondents |
|
Strongly agree |
56 |
62 |
|
Agree |
11 |
13 |
|
Agree to some extent |
27 |
31 |
|
Undecided |
5 |
06 |
In the present era everyone wants to have hassle free operations.
In this context question was asked regarding the user friendliness of Internet
and thereby Internet Marketing and the above table shows that the user
friendliness of Internet Marketing is Strongly Agreed by majority of respondents
i.e. 62% Consumers, Though 31% of Consumer respondents Agree to some extent
regarding the user friendliness of Internet Marketing another 06% are found to
be Undecided on this aspect. It can also be noted that none of the respondents
Disagree to have user – friendliness of Internet Marketing.
Table IX Reliability of company & its
product
|
Respondent opinion |
No of respondent |
% of respondents |
|
Strongly
agree |
67 |
71 |
|
Agree |
12 |
13 |
|
Agree
to some extent |
9 |
10 |
|
Undecided
|
2 |
03 |
It cannot be denied that the Internet Marketing has opened the
doors to all players. However for the participants in Internet Marketing
especially for consumers one of the aspects which is of great importance is the
Reliability of the player. Hence reliability of the country forms to be an
important aspect in the field of Internet. Marketing which leads to the
success. The Table above indicates that 71% of consumer respondents feel that
it is essential to have reliability of the country and hence strongly Agree on
the aspect of reliability Only 13% Company respondents agree regarding
reliability of the country.
FINDINGS OF THE STUDY:
·
Majority of respondents were found to agree that awareness about
Internet is mandatory for the growth of Internet Marketing.
·
Majority of the respondents feel that the use of Internet is
increasing for getting the information of the product or for purchasing
purpose.
·
The long term practice of Traditional Marketing involves one
system wherein the consumer actual view the product in person. Hence unless the
consumers see the product they don’t believe. However Internet Market is a new
approaches wherein purchasing of a product is with reference to the information
about that product gathered from medium of internet.
·
The opinion regarding the onset of new trend of internet Marketing
and its hat 46% consumer respondents
Strongly Agree and 20% agree that Internet Marketing has created an impact in
the present market field and it will soon take over the Traditional Marketing.
·
The situation of dependency about awareness and use of internet
happens to be the prime factor for the growth of Internet Marketing and this
was stated by about 31% of all the respondents. Besides the awareness and the
use of internet there are also other factors resulting for the growth in
Internet Marketing.
·
It is also observed that
more number of consumers have tendency towards personalized
shopping .The internet users thus can set the brand of personalized marketing
in the emerging era of Internet Marketing
·
The user friendliness of Internet Marketing is Strongly Agreed by
majority of respondents i.e. 62 % Consumers, strongly agree and 31% of Consumer
respondents Agree to some extent regarding the user friendliness of Internet
Marketing.
·
Participants in Internet Marketing especially for consumers one of
the aspects which is of great importance is the Reliability of the player.
& the country.
FUTURE OF ONLINE SHOPPING
From the above study it is very clear that online shopping will
carry on rising. Every webpage designed to sell a product or market a service
should understand the future of online shopping. There are several major
variables that make online sales attractive to the world
wide market. These variables include value of Products/Services offered,
dependability, reputation of the Seller, ease and Security of payment or
shipping etc. Modern and more affluent shoppers are driving a wave of online
sales. If shoppers find an advanced situation, particularly concerning the
above important variables they will frequently become online buyers. Online
education specifically college level offerings has been slow to respond to the
prospective sale of services by internet.
CONCLUSION
AND SUGGESTIONS:
Online shopping has become a significant part of our life as a
result of the growing internet and our busy schedule. This adds up to faster,
easier, safer and less costly shopping. Online shopping has a great advantage
for us as it is time saving and also a wide range of products can be selected
with the best offer. The success of internet marketing is directly related to
the increase in the usage and awareness of internet. As the usage and awareness
of internet is rapidly increasing many companies have directly or through the
medium of third party agency have ventured into the field of internet marketing.
While comparing the Traditional and Internet Marketing it was found that
majority of the consumers have strong opinion that in near future the Internet
marketing will fully takeover traditional marketing, but it is successful for
some selective products like travels, electronics, garments, accessories, books
some health product etc.
With the increase in use of internet and thereby the growth of the
Internet Marketing it was found that many companies would spend more towards
the promotion of their products. This seems to be true as the increase in
spending by companies on promotional purpose is reported in Indian economy.
According to Business Standard report dated April 2013 the internet advertising
revenue increased by 35%.
Finally to conclude the finding of this research work it can be
noted that the growth of internet marketing is certainly a phenomena and it
increases because of the increase in the use of internet.. Most of the
respondents have judged the importance of internet marketing and hence have
commented that in near future the potential of internet marketing is bound to
increase and also this will generate more revenue for companies and have a
bright future in coming days. Thus, with modernization and fast paced life,
came the constraints of time that eventually increasing dependence on online
shopping.
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Received on 16.01.2014 Modified on 25.01.2014
Accepted on 12.02.2014 © A&V Publication all right reserved
Asian J. Management 5(2):
April-June, 2014 page 113-116